removed from vitality unnecessarily

I was on vitality and then I bought a new vehicle, and for some reason I was not loaded back on the vitality programme. What makes me angry is the agent told me that it is compulsory to install the DQ tracker, but at the same time she does not put me on back the vitality programme. I have called and I have requested but they are not putting me back on the program. When I called the lady transferred the call and I literally I to wait 15 minutes before someone took the call. And still nothing. And the thing that is also disturbing is that they can never cal you back . The agent just tells you we are an inbound call centre. What happens to the person who runs out of airtime while waiting for the the call to be answered. I can take off my hat for other I insurance companies who calls back immediately, or what happens when you stranded and just have enough airtime to say call me back? And I do get the feeling that they have the attitude that, whatever cancel if you want to I as the customer don't feel that they are willing to assist. ... PLEASE CAN YOU ASSIST