1 reviews | Active since Jan 2017
Remove the vitality drive from my policy
<p>Good Day</p> <p> </p> <p>I have just started with Discovery Insure since the beginning of Jan 2017 as they offered me a better premium.</p> <p>I have dealt with 5 consultants who between them couldn't get my biographic info correct and have as yet not removed the vitality drive that I specified that I didn't want. Each consultant states that they will come back to me and i have not heard back from any of them. One was very quick to phone and accuse me of not having sufficient funds. Only to phone back an hour later stating that they have not captured my banking details correctly. </p> <p>When will I get my money back from the vitality drive that I did not want and, when will I stop receiving all these sms' telling me to go and install the vitality drive into my car?</p>
Thank you for taking my call.
As discussed I have removed the vitalitydrive benefit off your policy as you had initially requested, as well as requested a refund for the fee collected.
Regards,
Sakhe
Discovery Insure
Thank you for taking my call.
As discussed I have removed the vitalitydrive benefit off your policy as you had initially requested, as well as requested a refund for the fee collected.
Regards,
Sakhe
Discovery Insure
Good afternoon Sakhe
Thank you for your quick follow up.
I understand the reason now for why the vitality drive was not removed and appreciate the updated policy that has already been emailed.
I'll await the refund due next week and hoping that my future interactions will be as efficient as they were with you today.
Thank you
Good afternoon Sakhe
Thank you for your quick follow up.
I understand the reason now for why the vitality drive was not removed and appreciate the updated policy that has already been emailed.
I'll await the refund due next week and hoping that my future interactions will be as efficient as they were with you today.
Thank you
Good afternoon Sakhe
This is to confirm that I've received my refund yesterday.
Thank you for your follow up call today, and look forward to receiving the excellent service i did from you, in the future.
Best
Karolina
Good afternoon Sakhe
This is to confirm that I've received my refund yesterday.
Thank you for your follow up call today, and look forward to receiving the excellent service i did from you, in the future.
Best
Karolina
