REJECTION TO FIX OR REPLACE FRIDGE AFTER 4 TIME OF GOING IN

MY FRIDGE BROKE FOR THE 4TH TIME IN 2 YEARS AND I ONLY CLAIMED ONCE FOR IT AND ON THE OTHER INVOICES IT WAS ALWAYS THE FOLLOWING - Replace Fan motor Clean Condensor Drainage THIS TIME WHEN IT WENT IN I TOLD BERGENS THAT MY INSURANCE WANT TO KNOW WHY THIS IS GOING THE WHOLE TIME, THEN THE 4TH INVOICE I WAS TOLD NOW ITS THE TIMER AND IT WAS POWER SURGE. WHEN I SEND THROUGH THE REPORT TO DISCOVERY I WAS TOLD THEY HAVE REJECTED THE CLAIM AS THE TIMER IS DUE TO WEAR AND TARE. I NEVER CLAIM. I NEVER EVEN CLAIMED WHEN THEY BROKE INTO OUR HOUSE A FEW YEARS BACK. BUT NOW WITH DESPERATE TIMES AND LOSING JOBS AND AND THEY TELL ME ITS REJECTED. I NOW WENT TO THE OMBUDSMAN REGARDING THAT AND YES WAITING NOW MORE THAN 2 WEEKS FOR THEM ALSO. IN THE MEANTIME IT'S SUMMER AND I DONT HAVE A FRIDGE FOR ALMOST A MONTH AND A WEEK. PATHETIC SERVICE. ITS LIKE THEY WANT TO SCORE WHEREVER THEY CAN. MY INSTALLMENT IS HIGH A MONTH SO NOW I MUST STILL FIX MY OWN FRIDGE. I WILL DEFNITELY BE MOVING TO ANOTHER INSUANCE WHEN THIS IS DONE