Reinstating the policy

I missed the payment at the end of April, but did an EFT within the first week before the policy can be suspended. It looked like everything was fine. I had a house break in on 27 April for which I claimed and still everything looked fine. Last week I wanted to add a new goal on my Vitality Drive and saw that my policy was cancelled. I ended up talking to Yvonne and together we tried to put all the pieces together of what excatly happened. My entire reputation and my claim was in jeopardy. The possibility was that II might not be paid out for the claim and need to returned replaced goods and I could loose my first access funder pay out due in July. Yvonne constantly assured me that she will do everything in her power to resolve the issue so that I do not loose out on anything. She resolved the issue within 24 hours and phoned me on Saturday to tell me the good news that my policy will be reinstated and everything will be back to normal. My claim will be processed and I will not loose my access funder pay out. She really went the extra mile and had a lot of patience with me after I was almost in tears. She is a valuable asset to Discovery Insure. Thank you Yvonne!!