Reinstating of vehicle insurance policy

My cover elapsed after the company could not debit monthly premium after 2 attempt. I called the company's call center and i was referred to Kelebogile Motau,wow she assisted me with caring and i was so humble by her commitment to help me. First day we spoke she needed to check with her colleague something and she promised to call me back the following day,indeed she did call me and send me an email when she could not get hold of me. Seeing her email i responded and she acknowledged. She assisted me with full understand of my problem and there were things i could not understand she did not mined to give me a call after i send her an email and she explained to me until i understood. If i were to rate her service i would rate her 10/10.