Reimburse Installment

<p>I cancelled my discovery insure policy on the 21st of December 2016, as I got a better quote as where.</p> <p>The company debited my account on the 1st Jan 2017. </p> <p>I then called them on the first week of Jan so they can reimburse me. I spoke to a consultant who said it will take 7-10 working days. </p> <p>I called them again last week Monday on the 23/01/2017 to find out how far the process is and I was informed that something wasn't filled in properly . The consultant (call reference ********** 489) then said to me she would make it a top priority , and I will be paid in 3 working days. </p> <p>Its now the 30Th Jan and still nothing.</p> <p> </p> <p>This is unacceptable, and it's sad that I have to come here to report such a matter which could have been resolved by simply reimburse me </p>