Refusing to take responsibility and do right thing

I communicated with Discovery insure on about the 15th October 2025 after noticing that my Discovery drive benefit was incorrectly paid into the premium payer account instead of Discovery miles. I spoke with Levodia and I was ASSURED by Levodia that she had rectified the situation. Then this month (November) I note with frustration that my request despite assurances was again paid to premium paying account. I then contacted them and they do NOT take responsibility for their mistake. I requested to speak to ever elusive or ghost Manager. I was contacted by a 2 IC and explained my story to her. She was going escalate it and get back to me. Nothing happened, I made a follow-up yesterday and I was told they apolog but tough luck,you will have wait for December 2025 to see if the changes affected by Levodia. I REFUSE to accept their incompetence and blaming systems because when I pointed out that they offer benefits like 30% discount on Takealot which I wanted to utilise my Discovery Miles with I was told they will escalate and from another agent, wait until December.

I AM NOT ACCEPTING IT, THEY MADE THE MISTAKE BECAUSE I WAS ASSURED MY REQUEST WAS ACTIONED A MONTH AGO.