KT
Kaizer T
1 reviews | Active since Oct 2016
28 Nov 2019, 16:53
Refusal to honor the claim
Did not pay the claim after they took the cell phone and I have sent them proof of ownership . I gave them my contact email to be used.
The Sibongile lady is useless and I have also escalated the matter to Dion.
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Replies (1)
Discovery Insure's replyOfficial
29 Nov 2019, 08:03Good day Kaizer
Whilst we endeavor to settle all claims as quickly as possible , we must investigate the validity of the claim and sometimes delays will occur.
In this instance, the team has to talk to you over a recorded line as part of the validations process. The email channel alone is not adequate.
Please provide the team with an alternative number to reach you on beyond the email in an effort to finalise the claim.
Regards
Discovery Insure
Whilst we endeavor to settle all claims as quickly as possible , we must investigate the validity of the claim and sometimes delays will occur.
In this instance, the team has to talk to you over a recorded line as part of the validations process. The email channel alone is not adequate.
Please provide the team with an alternative number to reach you on beyond the email in an effort to finalise the claim.
Regards
Discovery Insure
Discovery Insure's reply29 Nov 2019, 08:03
Official
Good day Kaizer
Whilst we endeavor to settle all claims as quickly as possible , we must investigate the validity of the claim and sometimes delays will occur.
In this instance, the team has to talk to you over a recorded line as part of the validations process. The email channel alone is not adequate.
Please provide the team with an alternative number to reach you on beyond the email in an effort to finalise the claim.
Regards
Discovery Insure
Whilst we endeavor to settle all claims as quickly as possible , we must investigate the validity of the claim and sometimes delays will occur.
In this instance, the team has to talk to you over a recorded line as part of the validations process. The email channel alone is not adequate.
Please provide the team with an alternative number to reach you on beyond the email in an effort to finalise the claim.
Regards
Discovery Insure