Refusal to Help and Get Initial Policy Sorted

We were approached by a company called Blue Mercury Financial Services offering us major benefits if we moved our insurance policy across to Discovery Insure. Whilst the premiums were slightly higher than our existing insurers, we were told we could get back up to 50% of our fuel purchases each month which made the cross over appear financially worthwhile. This was the start of our problems. They failed to cancel our existing policies as promised. They submitted a debit order that was not agreed upon resulting in my other policy being returned with charges! It took 5 attempts to get a policy that was right! We could not register the wife's vehicle at Tiger Wheel as Discovery's system omitted her details despite policy finally being right! She could not get her Petrol Card registered as their system did not recognise her ID. She was told to register on line but Discovery's website is a maze and registering it on line is in our view impossible. Complaints are not responded to. One is not allowed to speak to senior management about the problems. Messages left for Managers go unanswered. One must deal with clerks and so called managers...... Not enough space......