Refusal to fix Iphone cashback issue from Drive 3.0 rollout.

IPLS-16694

Disgraceful behaviour from Discovery insure. I first reported a problem four months ago, and to date zero resolution. During the change over to drive 3.0, technical glitches meant a no drive day on the 01 of June was erroneously awarded zero points, which meant I didn't achieve my drive goal for that week, which subsequently meant I only achieved 10 goals in a cycle instead of 11 and therefore wrongly halved my iphone cashback for that cycle.

It might be a small amount, but the principal of the matter is simple, Discovery made an error and should have resolved it. But after endless attempts from myself and my broker, we are still receiving the same run around and refusal to fix the problem and refund me the R320 I am owed.

With the amount I pay Discovery monthly this is unacceptable. I have never experienced a company so unwilling to fix a problem. I will be exiting the entire Discovery eco-system when my phone is paid off in three months. Well done, you've lost an insure, banking, investment and medical aid client.