1 reviews | Active since Mar 2015
Refusal to cancel my insurance
On the 24th of February 2015, I called the Discovery insurance to cancel my insurance. I was told the retention office will come back to me. I have been calling the call centre ever since and I get the same response that the lady (Brenda) handling my query will come back to me. Nothing is happening and I have already activated my insurance with Miway insurance which is far more cheaper than what I have been paying. How come it takes so long to cancel a car insurance policy but they are quick to sign new clients in, and they dont even tell you , you have to wait for Brenda who happens to never be in the office and never get back to me. now i was given the manager's number ***) but never picks up the phone. i want the insurance cancelled and should it not be done by the end of this week, i will take it up with the Ombusman and they will pay for all this. Discovery you are of VERY BAD SERVICE, SHAME ON YOU<br>
We need to unconditionally apologise for the lapse in service you have experienced and for the inconvenience caused as a result.
Brenda has since been in contact with you to confirm the cancellation of your policy as per your initial request. She has also requested for the refund to be processed and fund should reflect in to your account in the next 48- 72 working hours.
Kind Regards,
Tsholofelo
Discovery Insure
We need to unconditionally apologise for the lapse in service you have experienced and for the inconvenience caused as a result.
Brenda has since been in contact with you to confirm the cancellation of your policy as per your initial request. She has also requested for the refund to be processed and fund should reflect in to your account in the next 48- 72 working hours.
Kind Regards,
Tsholofelo
Discovery Insure