1 reviews | Active since Feb 2017

04 Oct 2024, 09:40

REFUND OF DEDUCTION

PLEASE DO QA REFUND TO MY ACCOUNT, YOU HAD NO RIGHT TO DEBIT MY ACCOUNT, AS PER YOUR EMAIL WHERE YOU SUSPENDED MY POLICY

Your Discovery Insure plan is suspended

We have suspended your plan with effect from 2 September 2024 because we have not received your premium due to Not provided for (no funds available). As a result, you will not have access to the benefits and services we offer or be able to submit any claims to us from 2 September 2024 until 1 October 2024.

You can resume your cover by paying a pro-rated premium, however, you will only have cover from the date we receive the payment.

If you have any questions, please call us on ***or contact your financial advisor.

If you have already paid this amount, or have made an arrangement with us, please ignore this email.

Ensuring your information and communication is secure

Our objective is to ensure that your personal information remains confidential and protected. This is why we are gradually changing the way you receive and access your information that contains personal details, for example, your anniversary letter, Plan Schedule and other communication relating to your Discovery Insure plan. Going forward, your personal information can be accessed on the Discovery website and app through the portal that requires you to log in.

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Replies (1)
Discovery Insure
Discovery Insure's reply04 Oct 2024, 09:48
Official
Good Day Jean-Louise,
 
 That is concerning to hear, and we would like to apologize for the service and experience. 
 
  Our team will be in contact with you to discuss your concerns. 
 
 Regards
 Discovery Insure