OA
Oladimeji A
1 reviews | Active since Jan 2014
18 Dec 2025, 08:13
Refund not paid due to someone incompetence
I cancelled a policy 2 weeks ago and I sent my proof of account as requested for a refund. The proof of account was in PDF format because I downloaded it from capitec bank, it can't be in a different format, but discovery insure keep responding that the file is not in PDF, so I don't know what they want. Seems like someone at discovery finance does not know how to open a pdf file or what? I have sent it the second time and I am getting the same issue, I know I sent a pdf file, but I am face with this issue and I am not getting my refund.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
18 Dec 2025, 08:23Good day Oladimeji
Thank you for bringing this to our attention. We'll check with the relevant team and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you for bringing this to our attention. We'll check with the relevant team and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's reply18 Dec 2025, 08:23
Official
Good day Oladimeji
Thank you for bringing this to our attention. We'll check with the relevant team and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you for bringing this to our attention. We'll check with the relevant team and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's replyOfficial
18 Dec 2025, 09:39Good day Oladimeji
We've confirmed with our Finance team that, while you may have downloaded the Proof of Account in PDF format from your bank, what you sent us, on 4 December and again twice today, is a screenshot or photo of that PDF document which is in TIF format. We need the actual PDF document that you downloaded from your bank, not pictures of it.
There are certain security measures built in to the PDF document which confirm its authenticity and this is what we need to verify the bank details. Please send us the actual PDF document from your bank for us to process your refund.
Regards
Discovery Insure
We've confirmed with our Finance team that, while you may have downloaded the Proof of Account in PDF format from your bank, what you sent us, on 4 December and again twice today, is a screenshot or photo of that PDF document which is in TIF format. We need the actual PDF document that you downloaded from your bank, not pictures of it.
There are certain security measures built in to the PDF document which confirm its authenticity and this is what we need to verify the bank details. Please send us the actual PDF document from your bank for us to process your refund.
Regards
Discovery Insure
Discovery Insure's reply18 Dec 2025, 09:39
Official
Good day Oladimeji
We've confirmed with our Finance team that, while you may have downloaded the Proof of Account in PDF format from your bank, what you sent us, on 4 December and again twice today, is a screenshot or photo of that PDF document which is in TIF format. We need the actual PDF document that you downloaded from your bank, not pictures of it.
There are certain security measures built in to the PDF document which confirm its authenticity and this is what we need to verify the bank details. Please send us the actual PDF document from your bank for us to process your refund.
Regards
Discovery Insure
We've confirmed with our Finance team that, while you may have downloaded the Proof of Account in PDF format from your bank, what you sent us, on 4 December and again twice today, is a screenshot or photo of that PDF document which is in TIF format. We need the actual PDF document that you downloaded from your bank, not pictures of it.
There are certain security measures built in to the PDF document which confirm its authenticity and this is what we need to verify the bank details. Please send us the actual PDF document from your bank for us to process your refund.
Regards
Discovery Insure
OA
Oladimeji A's updateReviewer Update
22 Dec 2025, 09:49Good day, this is ridiculous, the document I sent you was a PDF file. When I check in my sent folder, I can see a .pdf file, PLEASE CAN YOU CHECK YOUR SYSTEM, WHY IS A PDF FILE CHANGING TO TIF. PLEASE I AM NOT CRAZY.
OA
Oladimeji A's update22 Dec 2025, 09:49
Reviewer Update
Good day, this is ridiculous, the document I sent you was a PDF file. When I check in my sent folder, I can see a .pdf file, PLEASE CAN YOU CHECK YOUR SYSTEM, WHY IS A PDF FILE CHANGING TO TIF. PLEASE I AM NOT CRAZY.
Discovery Insure's replyOfficial
22 Dec 2025, 10:04Good day, we're not sure how that would change after being sent unless there are some quarantine protocols being implemented between systems. Kindly send it to us at the Social Media team directly so we can check if the issues persist. Please email it to *** and we'll advise what format it arrives in.
Discovery Insure's reply22 Dec 2025, 10:04
Official
Good day, we're not sure how that would change after being sent unless there are some quarantine protocols being implemented between systems. Kindly send it to us at the Social Media team directly so we can check if the issues persist. Please email it to *** and we'll advise what format it arrives in.