Refund for car rental

Good day

I received an "SMS “on Saturday morning 8H49 from discovery that the rental is terming and must return vehicle to Avis @ 9H00.

Firstly, I did ask Isaac on Friday the 22nd June to come back to me regarding rental car as it was almost 17H00.He never responded back to me

Then I received THIS SMS (copy attached). I did phone call center and spoke to Itumeleng and he spoke to his team leader who was also supposed to call us back!

I did explain to Itumeleng that there is no way that I can return this vehicle in "11 Minutes time “. I need to wash the vehicle and I was on my way to Funeral at that time.

I did return the vehicle on Sunday and no one send Avis a message regarding this issue, so I did end up paying for another day out of my own pocket. (avis Statement attached )

Rental ref: E ********** 73 Please be advised that the amount of R 192.98 was for the additional days, as the insurance terminated the rental on the 23rd. Therefore the vehicle was supposed to be returned on the 23rd, not on the 24th.

Can someone please come back to me regarding this as this is now the 2nd incident within 5 Months.

The previous time a lady with the name Cleopatra arranged a extension for the week-end on the Friday and since then she disappeared from Discovery as she never rep**** on one of our mails or messages .The list just goes on and on .Another person who was very eager to help me in the beginning of previous issue Keaton le roux also just stopped communicating any feedback ..I would really appreciate if some senior person at discovery who will not vanish overnight can take this issues up and resolve it

The customer service at Discovery is currently non-existing. It looks like it’s company policy not to respond back to clients nor by the call center or Management.

I will not leave this issue here and is the process of escalating it to all platforms that I can access