Ref number ***

I have full comprehensive cover with Discovery Insure, and on Thursday night I met with an accident. Someone drove into the side of my car while my car was stationary waiting for the robot to open for me. A tow truck A1 Assist Help 24 arrived at the scene almost immediately and offered to call Discovery Insure because my phone's battery was low. He handed me the phone and I spoke to someone called Darren. He told me that A1 Assist is authorised to tow my car from the scene because it is a brand new car (Toyota Etios Cross ) with airbags and it might pop if I try and drive the car from the scene, and I'll be liable for any cost if I don't allow the car to be towed. The was towed away by Patrick from A1 Assist. The following morning around 8 AM I called Discovery Insure to follow up on the progress of my car and I spoke to Khumo Maruping, who assured me that everything is okay and that A1 Assist falls under Discovery's towing services. He also promised me that he will keep in touch through out the day and keep me up to date with the progress. I even left several messages for Khumo's supervisor to call me to no avail. It's been 5 days now and no one has called me, I spent R400 on airtime phoning Discovery Insure and everytime I speak to a new agent that I have to repeat myself again and no one seem to know where my car really is. I was even rushed to the hospital because I had an panic attack and am booked off from work for a week.

I even had to go and collect my own accident report.

I am lost and don't know where to turn!!! Please assist.