1 reviews | Active since Apr 2015
Reedeming Tokens
I have problems with my rewards/tokens I earn on Vitality Drive. The other day I wanted to redeem one and was told at the shop that it was invalid. I wrote to Discovery on 5 August 2019, I still wait for a resolution, only had 2 automated replies. On 15 August I had a further complaint as I wasn't even able to use the Play board ( I had driven over 100km incident free) in order to win points - I did not receive even an automated reply/acknowledgement. This is not the first time things don't work. Once my whole profile had disappeared. Discovery rolls out all these progammes but then cannot maintain them it seems or isues arise. And I pay to be part of the programme, it's not a free benefit!
We have since recognized your concerns and thank you for raising them.
A resolution is underway.
more importantly, we apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give the opportunity to remedy the problem and help to improve our service further.
Regards
Discovery Insure
Best regards,
We have since recognized your concerns and thank you for raising them.
A resolution is underway.
more importantly, we apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give the opportunity to remedy the problem and help to improve our service further.
Regards
Discovery Insure
Best regards,
Tanja Pütz
Tanja Pütz