DvdM
DeWet van der Merwe
1 reviews | Active since Aug 2020
04 Jun 2025, 18:51
Recommend Discovery Car Insurance! (With some comments)
Special shout out to the sales guy with the email address *** Pre and post sales service really good so far. So far loving the integration, prices and service from discovery. Not loving choice in partners eg BP and Shell and not loving the fact that when I drive and my spouse checks my whatsapp Discovery penalizes me for it. I will go up to 5 stars if someone can advise if there is something I can do about this? I am to contact tomorrow to just hear if this is a common issue. I will brag about and show off my apps and rewards to family and friends. Almost got my.sister converted.
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Replies (4)DvdM
DeWet van der Merwe's updateReviewer Update
04 Jun 2025, 18:52Ayanda mlot from Discovery, thanks buddy. Hope you get a fat bonus.
DvdM
DeWet van der Merwe's update04 Jun 2025, 18:52
Reviewer Update
Ayanda mlot from Discovery, thanks buddy. Hope you get a fat bonus.
Discovery Insure's replyOfficial
04 Jun 2025, 19:02Hi DeWet,
Thank you for your compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.
We will ensure to share this feedback with Ayanda.
Regards,
Discovery Insure
Thank you for your compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.
We will ensure to share this feedback with Ayanda.
Regards,
Discovery Insure
Discovery Insure's reply04 Jun 2025, 19:02
Official
Hi DeWet,
Thank you for your compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.
We will ensure to share this feedback with Ayanda.
Regards,
Discovery Insure
Thank you for your compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.
We will ensure to share this feedback with Ayanda.
Regards,
Discovery Insure
DvdM
DeWet van der Merwe's updateReviewer Update
04 Jun 2025, 19:05Good evening
Thank you for that. I was hoping to receive feedback on the issue I raised? Is there something I can do while driving so that my spouse can use my phone? Can I use Google Maps and Youtube music via Bluetooth handsfree? Will I be penalized? If possible can someone from your relevant department perhaps reach out to me in this regard? Thank you again.
Thank you for that. I was hoping to receive feedback on the issue I raised? Is there something I can do while driving so that my spouse can use my phone? Can I use Google Maps and Youtube music via Bluetooth handsfree? Will I be penalized? If possible can someone from your relevant department perhaps reach out to me in this regard? Thank you again.
DvdM
DeWet van der Merwe's update04 Jun 2025, 19:05
Reviewer Update
Good evening
Thank you for that. I was hoping to receive feedback on the issue I raised? Is there something I can do while driving so that my spouse can use my phone? Can I use Google Maps and Youtube music via Bluetooth handsfree? Will I be penalized? If possible can someone from your relevant department perhaps reach out to me in this regard? Thank you again.
Thank you for that. I was hoping to receive feedback on the issue I raised? Is there something I can do while driving so that my spouse can use my phone? Can I use Google Maps and Youtube music via Bluetooth handsfree? Will I be penalized? If possible can someone from your relevant department perhaps reach out to me in this regard? Thank you again.
Discovery Insure's replyOfficial
05 Jun 2025, 10:51Hi DeWet
Thank you for your follow-up. We'd like to provide some clarity on how our app detects phone usage while driving.
Your smartphone is equipped with two key sensors: the gyroscope and the accelerometer. These sensors monitor movement of the phone. For example, when your phone vibrates due to an incoming call or notification, it can cause slight movements that the gyroscope detects. The app interprets these movements as phone usage, which can result in points being deducted.
To help minimize this, we recommend placing your phone securely in a stable and fixed position while driving. This reduces vibrations or movements that might be misinterpreted as phone use.
Thank you for reaching out and we appreciate the opportunity to clarify the situation.
Regards
Discovery Insure
Thank you for your follow-up. We'd like to provide some clarity on how our app detects phone usage while driving.
Your smartphone is equipped with two key sensors: the gyroscope and the accelerometer. These sensors monitor movement of the phone. For example, when your phone vibrates due to an incoming call or notification, it can cause slight movements that the gyroscope detects. The app interprets these movements as phone usage, which can result in points being deducted.
To help minimize this, we recommend placing your phone securely in a stable and fixed position while driving. This reduces vibrations or movements that might be misinterpreted as phone use.
Thank you for reaching out and we appreciate the opportunity to clarify the situation.
Regards
Discovery Insure
Discovery Insure's reply05 Jun 2025, 10:51
Official
Hi DeWet
Thank you for your follow-up. We'd like to provide some clarity on how our app detects phone usage while driving.
Your smartphone is equipped with two key sensors: the gyroscope and the accelerometer. These sensors monitor movement of the phone. For example, when your phone vibrates due to an incoming call or notification, it can cause slight movements that the gyroscope detects. The app interprets these movements as phone usage, which can result in points being deducted.
To help minimize this, we recommend placing your phone securely in a stable and fixed position while driving. This reduces vibrations or movements that might be misinterpreted as phone use.
Thank you for reaching out and we appreciate the opportunity to clarify the situation.
Regards
Discovery Insure
Thank you for your follow-up. We'd like to provide some clarity on how our app detects phone usage while driving.
Your smartphone is equipped with two key sensors: the gyroscope and the accelerometer. These sensors monitor movement of the phone. For example, when your phone vibrates due to an incoming call or notification, it can cause slight movements that the gyroscope detects. The app interprets these movements as phone usage, which can result in points being deducted.
To help minimize this, we recommend placing your phone securely in a stable and fixed position while driving. This reduces vibrations or movements that might be misinterpreted as phone use.
Thank you for reaching out and we appreciate the opportunity to clarify the situation.
Regards
Discovery Insure