JF
Johan F
1 reviews | Active since Mar 2009
30 Jan 2026, 10:07
Receiving emails not meant for me
I have complained numerous times with Discovery Insure about receiving emails that's not meant for me. They keep on sending me emails that's meant for my mom even though she passed away 2 years ago. This is really unacceptable. They say they will fix a d then that's the last I hear from them. They don't come back to say it's been resolved.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
30 Jan 2026, 10:25Good day Johan
We're so sorry to hear that this hasn't been resolved and will escalate this to senior management to address as soon as possible. We'll revert with feedback once we have an update.
Regards
Discovery Insure
We're so sorry to hear that this hasn't been resolved and will escalate this to senior management to address as soon as possible. We'll revert with feedback once we have an update.
Regards
Discovery Insure
Discovery Insure's reply30 Jan 2026, 10:25
Official
Good day Johan
We're so sorry to hear that this hasn't been resolved and will escalate this to senior management to address as soon as possible. We'll revert with feedback once we have an update.
Regards
Discovery Insure
We're so sorry to hear that this hasn't been resolved and will escalate this to senior management to address as soon as possible. We'll revert with feedback once we have an update.
Regards
Discovery Insure
Discovery Insure's replyOfficial
02 Feb 2026, 10:11Good day Johan
Thank you again for reaching out to us. We've been through the communications logged on your policy and we're not able to find the emails you're referring to. If you could please provide the dates the emails were sent to you and approximate time, we will then try to find them and see what caused this error.
If you still have these emails, kindly forward them to us at DI_social_media@ discovery.co.za for us to address with our Notifications team.
Regards
Discovery Insure
Thank you again for reaching out to us. We've been through the communications logged on your policy and we're not able to find the emails you're referring to. If you could please provide the dates the emails were sent to you and approximate time, we will then try to find them and see what caused this error.
If you still have these emails, kindly forward them to us at DI_social_media@ discovery.co.za for us to address with our Notifications team.
Regards
Discovery Insure
Discovery Insure's reply02 Feb 2026, 10:11
Official
Good day Johan
Thank you again for reaching out to us. We've been through the communications logged on your policy and we're not able to find the emails you're referring to. If you could please provide the dates the emails were sent to you and approximate time, we will then try to find them and see what caused this error.
If you still have these emails, kindly forward them to us at DI_social_media@ discovery.co.za for us to address with our Notifications team.
Regards
Discovery Insure
Thank you again for reaching out to us. We've been through the communications logged on your policy and we're not able to find the emails you're referring to. If you could please provide the dates the emails were sent to you and approximate time, we will then try to find them and see what caused this error.
If you still have these emails, kindly forward them to us at DI_social_media@ discovery.co.za for us to address with our Notifications team.
Regards
Discovery Insure
Discovery Insure's replyOfficial
10 Feb 2026, 14:50Good day Johan
Thank you for sending us the emails, we've managed to find the error and are in the process of correcting it. You may still receive the emails while we're resolving this but please just delete those for now. We'll advise as soon as we receive confirmation that the issue has been corrected.
Regards
Discovery Insure
Thank you for sending us the emails, we've managed to find the error and are in the process of correcting it. You may still receive the emails while we're resolving this but please just delete those for now. We'll advise as soon as we receive confirmation that the issue has been corrected.
Regards
Discovery Insure
Discovery Insure's reply10 Feb 2026, 14:50
Official
Good day Johan
Thank you for sending us the emails, we've managed to find the error and are in the process of correcting it. You may still receive the emails while we're resolving this but please just delete those for now. We'll advise as soon as we receive confirmation that the issue has been corrected.
Regards
Discovery Insure
Thank you for sending us the emails, we've managed to find the error and are in the process of correcting it. You may still receive the emails while we're resolving this but please just delete those for now. We'll advise as soon as we receive confirmation that the issue has been corrected.
Regards
Discovery Insure
Discovery Insure's replyOfficial
10 Feb 2026, 15:24Good day Johan
Our team have confirmed that the error has been corrected and you should no longer be receiving the emails for that client. Please accept our apologies for the error and that it's taken so long to resolve. However, if this happens again, please let us know so we can follow up with the team that did the fix.
Regards
Discovery Insure
Our team have confirmed that the error has been corrected and you should no longer be receiving the emails for that client. Please accept our apologies for the error and that it's taken so long to resolve. However, if this happens again, please let us know so we can follow up with the team that did the fix.
Regards
Discovery Insure
Discovery Insure's reply10 Feb 2026, 15:24
Official
Good day Johan
Our team have confirmed that the error has been corrected and you should no longer be receiving the emails for that client. Please accept our apologies for the error and that it's taken so long to resolve. However, if this happens again, please let us know so we can follow up with the team that did the fix.
Regards
Discovery Insure
Our team have confirmed that the error has been corrected and you should no longer be receiving the emails for that client. Please accept our apologies for the error and that it's taken so long to resolve. However, if this happens again, please let us know so we can follow up with the team that did the fix.
Regards
Discovery Insure