Really really bad customer service

Thursday afternoon 13:43, 11 November 2021 we lodged a claim with Mzwakhe Radebe, ***. Emailing him with all the requirements that he requested from us. There was no confirmation from Mzwakhe Radebe that he had indeed received the emails (just common decency). Monday afternoon 13:30, 15 November 2021 my wife called discovery insure to follow up on our claim, speaking to Tobogo, only to find out that Mzwakhe Radebe had yet to attach the emails that was sent 4 days prior to our claim. NOTHING had been done. Tobogo sent an (urgent) email to Mzwakhe Radebe asking him to please attach the relevant information to the claim so it can be processed. My wife in turn also emailed Mzwakhe Radebe asking for confirmation of receipt for emails sent on Thursday 11 November 2021. A day later and STILL no confirmation, STILL no call back from Tobogo... The service received is pathetic to say the least. I was under the impression that Discovery is one of the better insurers when it comes to staff training, customer service etc etc If your staff don't want to do their jobs, replace them with people who will! Can someone from Discovery insure please sort this out