Really Poor Customer Service - We Don't Really Care About Your Business

I was really shocked today, I called into Discovery Insure to discuss moving my policy to another insurer due to the premiums getting quite expensive. I've been a client of Discovery for many years, on their Purple Plan across a number of portfolios.

The agent on the call, asked why I'm calling, I indicated it was to move my policy to another insurer because the premiums were getting expensive, and 30sec later she had processed my cancellation....

There was no discussion, no engaging on the benefits of being with Discovery, no talk of the rewards, just a "thank you I have processed your cancellation"

I'm flabbergasted that there was absolutely no engagement or desire to retain a decades-old client... Initially, I was exploring a move, but now I cant think of a good reason to stay.