IR
Imtiaz R
1 reviews | Active since May 2018
05 Jun 2018, 13:01
Really disappointed discovery
Disappointed with the level of service for my claim, really slow , very poor communication, consultants are difficult to get a hold off and I'm still looking at their online claims tool which says my claim has not been asigned to anyone. Really disappointed with discovery .
Helpful (0)
Replies (7)0
Replies (7)IR
Imtiaz R's updateReviewer Update
05 Jun 2018, 13:07Already almost 20 emails sent to their claims department and complaints department ,nothing been done. I waited almost an hour on the phone to speek to a consultant with no success . A lady from retentions called zaidah tried to get a hold of the claims department she to was unsuccessfully and then she asked me not to cancel my policy. Really discovery realy
IR
Imtiaz R's update05 Jun 2018, 13:07
Reviewer Update
Already almost 20 emails sent to their claims department and complaints department ,nothing been done. I waited almost an hour on the phone to speek to a consultant with no success . A lady from retentions called zaidah tried to get a hold of the claims department she to was unsuccessfully and then she asked me not to cancel my policy. Really discovery realy
Discovery Insure's replyOfficial
05 Jun 2018, 14:14Thank you for taking my call.
As discussed, we are currently investigating your concerns and feedback will be provided directly to you.
Regards
Preveshen
Discovery Insure
Discovery Insure's reply05 Jun 2018, 14:14
Official
Thank you for taking my call.
As discussed, we are currently investigating your concerns and feedback will be provided directly to you.
Regards
Preveshen
Discovery Insure
IR
Imtiaz R's updateReviewer Update
05 Jun 2018, 14:16Thank you for assisting me i hope that you can resolve my issues as soonest an restore my faith back in discovey
IR
Imtiaz R's update05 Jun 2018, 14:16
Reviewer Update
Thank you for assisting me i hope that you can resolve my issues as soonest an restore my faith back in discovey
IR
Imtiaz R's updateReviewer Update
05 Jun 2018, 14:39Prevash I forgot to inform you that I even sent a receipt from the shop as proof that I was their . The consultant dealing with my claim is sitting with it
IR
Imtiaz R's update05 Jun 2018, 14:39
Reviewer Update
Prevash I forgot to inform you that I even sent a receipt from the shop as proof that I was their . The consultant dealing with my claim is sitting with it
IR
Imtiaz R's updateReviewer Update
06 Jun 2018, 08:24Hi Prevash please give me a call thank you
IR
Imtiaz R's update06 Jun 2018, 08:24
Reviewer Update
Hi Prevash please give me a call thank you
IR
Imtiaz R's updateReviewer Update
06 Jun 2018, 13:25Very very frustrating claims process. I am actually strongly considering canceling my claim . Replacing the item I lost from my pocket and moving on . Their is to much headachs and this is a waiting game. Really really disappointed . Longa the claims manager nor Prevash nor zaidah from retentions are or were able.to resolved my claim soonest. Prevash informed me that their are at the validation process. . The claims specialist is telling me she is still in training so basically I have to wait for her training to be completed before I can be assisted. I've already gorn true to much with this claim an I feel I will have less headacks if I move on. Prevesh as alsowell promised yesterday to call an give me feed back on my claim , nothing . Really Gina move on an forget about this chapter
IR
Imtiaz R's update06 Jun 2018, 13:25
Reviewer Update
Very very frustrating claims process. I am actually strongly considering canceling my claim . Replacing the item I lost from my pocket and moving on . Their is to much headachs and this is a waiting game. Really really disappointed . Longa the claims manager nor Prevash nor zaidah from retentions are or were able.to resolved my claim soonest. Prevash informed me that their are at the validation process. . The claims specialist is telling me she is still in training so basically I have to wait for her training to be completed before I can be assisted. I've already gorn true to much with this claim an I feel I will have less headacks if I move on. Prevesh as alsowell promised yesterday to call an give me feed back on my claim , nothing . Really Gina move on an forget about this chapter
IR
Imtiaz R's updateReviewer Update
12 Jun 2018, 13:13Just and update for all, after the worst claims experience ever. I canceled my policy yesterday. Not surprising still patiently waiting for the cancellation letter to be sent from yesterday .nothing new
IR
Imtiaz R's update12 Jun 2018, 13:13
Reviewer Update
Just and update for all, after the worst claims experience ever. I canceled my policy yesterday. Not surprising still patiently waiting for the cancellation letter to be sent from yesterday .nothing new