CL
Craig L

1 reviews | Active since Aug 2011

05 Jan 2016, 11:47

Really Disappointed

I have been a loyal Customer to Discovery Insure for over 4 Years, and have not claimed one cent from them during this time, but yet they insist on increasing my premium by over 10% every year.<br> <br> I had requested for them to look at reducing the increase but they were not interested and inferred that because I get a significant amount in cash back, I should not complain!<br> <br> The thing is that I have now done some shopping around and can get a cheaper premium even taking my cash back into account - AND I will get 25% of my premium back after 4 Years.<br> <br> The cash back I get is actually really hard work and is by no means free money.<br> <br> I need to get yearly multipoint checks done and ensure that my car is serviced in the month before the assessment.<br> <br> Spend a lot of time doing online eye gym and training as well as drive like a granny!<br> <br> As much as I appreciate all that discovery insure stands for, it is not worth the effort if they are not prepared to come to the party and reduce my premium - And will sadly move on to the competition!<br> <br>

0
Replies (1)
Discovery Insure
Discovery Insure's reply06 Jan 2016, 08:41
Official
Hello craigli,

We apologise for the inconvenience and disappointment that you experienced in dealing with us recently.

Please allow us the opportunity to remedy this problem and help to improve the service.

Regards,
Sakhe
Discovery Insure