Really bad claims experience

Logged a claim for one of my vehicles insured with Discovery. No response for 2 days and then I'm told to go to a service Centre. The contact number given for the service provider does not exist. Tried to call discovery 3 times to check what the assessment process is and have to wait at least half an hour each time after which the call cuts. Really bad service. Going back to Outsurance who are way way better.