Rea is a Gem

I had the privilege of dealing with Rea from the non motor claims department. What an absolute Gem of a human being. There was somewhat of a mix up with the sales department and my policy which was brought up during the claim process. She escalated this to her manager and got things sorted out for me. The entire process was a dragged out a bit but i am sure it would of been faster if sales didnt make the mistake.

The only issue i have with all of this is the claims process - to submit a large claim it can take you almost a week using the portals that are provided by Discovery. Hopefully this receives some attention so that all the issues can be ironed out. Other than that it was really a breath of fresh air dealing with Rea, who treats you like a human and not just a number. Rea - Thank you for all your assistance in getting my claim sorted out and i pray if i have to claim again that i get to work with you again.