Quicker claim settlement than receiving a SMS

I registered for a cell phone that was dropped in the swimming pool on Thursday (30/04/2015), that afternoon a courier came and collected the phone already. Friday was a holiday, but on Saturday I received a SMS that it has been received by the assessing company. Monday I received another e-mail from the assessing company that they are busy with my device.<br> This is where the good bit is given. Smartlab informed me the morning that the device cannot be repaired and that they will inform Discovery Insure. I received a SMS from Discovery around 10:30 that Boitumelo will be assisting me with the claim, litterally after I read the SMS and pressed delete did my phone ring and Boitumelo was on the line informing me that she already got the report and that she authorized the claim. After releasing the call a e-mail came through with the agreement of loss from Boitumelo. From receiving a report to sending me a confirmation of loss in less than a couple of hours.<br> WELL DONE DISCOVERY! Boitumelo, you were quick, efficient and friendly, appreciate that.