SG
Sané Gouws
1 reviews | Active since Mar 2024
26 Mar 2024, 10:03
Quick to take/ increase your debit orders but tardy to actually provide any service
What a horrible experience and not once but twice!
Communication with discovery and their employee's has been horrible! Their motto must be: if client does not follow up, we will not provide them with any form of communication or good service.
I was in a car accident and logged a claim on the 17th Jan 2024. It is now almost April and I still do not have my car - who knows what Discovery employees are doing with their time because I had to follow up with the panel beater directly for any information. Since the beginning of this claim I have waited for an ETA of completion and still have not received it?? I have logged complaints and still no response from Discovery. I refuse to pay the excess due to the terrible service, inconvenience and stress this situation has caused.
In 2023 I sat with the same issue! I almost got highjacked and it took longer than 2 months for discovery to fix my car and again I had to follow up with the panel beater for any information.
Discovery employees has no care for their clients! They leave them with no transport for 2 months or more while they drag their feet and leaves the client in the dark.
Let's see if discovery will actually respond to this and what excuse and fix they can come up with! I NEED MY CAR THIS WEEK DISCOVERY!!!
Helpful (0)
Replies (9)0
Replies (9)SG
Sané Gouws's updateReviewer Update
26 Mar 2024, 10:21How long will this take?
Your "team" hasn't been responding to any of my emails - so what is the ETA on your response?
Your "team" hasn't been responding to any of my emails - so what is the ETA on your response?
SG
Sané Gouws's update26 Mar 2024, 10:21
Reviewer Update
How long will this take?
Your "team" hasn't been responding to any of my emails - so what is the ETA on your response?
Your "team" hasn't been responding to any of my emails - so what is the ETA on your response?
SG
Sané Gouws's updateReviewer Update
26 Mar 2024, 11:40If you understand my reluctance to pay the excess then you will waiver the excess payment so I can collect my car. We have followed up for weeks on end since Jan for feedback and a ETA of completion! So please waiver the excess to make up for the horrible service experienced with Discovery and they tardiness of your employees!
There has been no communication from discovery and this process has been dragging on and as I mentioned this is not the first time!
There has been no communication from discovery and this process has been dragging on and as I mentioned this is not the first time!
SG
Sané Gouws's update26 Mar 2024, 11:40
Reviewer Update
If you understand my reluctance to pay the excess then you will waiver the excess payment so I can collect my car. We have followed up for weeks on end since Jan for feedback and a ETA of completion! So please waiver the excess to make up for the horrible service experienced with Discovery and they tardiness of your employees!
There has been no communication from discovery and this process has been dragging on and as I mentioned this is not the first time!
There has been no communication from discovery and this process has been dragging on and as I mentioned this is not the first time!
SG
Sané Gouws's updateReviewer Update
26 Mar 2024, 11:42Why am I still fighting with Discovery! I have been fighting with you since Jan - come on people! Where is client satisfaction and good service! What am I actually paying you for????
SG
Sané Gouws's update26 Mar 2024, 11:42
Reviewer Update
Why am I still fighting with Discovery! I have been fighting with you since Jan - come on people! Where is client satisfaction and good service! What am I actually paying you for????
SG
Sané Gouws's updateReviewer Update
26 Mar 2024, 12:32No It has not been address. We requested an ETA several time from discovery and did not receive it! We had to follow up with discovery more than once to provide feedback and to receive and details feedback as to what is going on and why it is taking so long we had to get in contact with the panel beater.
I am aware that there is excess involved but I am saying due to the inconvenience and stress this has cause in my personal life and time taken out of my day to follow up where discovery should be keeping us in the loop, discovery should waiver the excess. I can't believe I have to tell you how to accommodate and fix a situation of bad customer service
I am aware that there is excess involved but I am saying due to the inconvenience and stress this has cause in my personal life and time taken out of my day to follow up where discovery should be keeping us in the loop, discovery should waiver the excess. I can't believe I have to tell you how to accommodate and fix a situation of bad customer service
SG
Sané Gouws's update26 Mar 2024, 12:32
Reviewer Update
No It has not been address. We requested an ETA several time from discovery and did not receive it! We had to follow up with discovery more than once to provide feedback and to receive and details feedback as to what is going on and why it is taking so long we had to get in contact with the panel beater.
I am aware that there is excess involved but I am saying due to the inconvenience and stress this has cause in my personal life and time taken out of my day to follow up where discovery should be keeping us in the loop, discovery should waiver the excess. I can't believe I have to tell you how to accommodate and fix a situation of bad customer service
I am aware that there is excess involved but I am saying due to the inconvenience and stress this has cause in my personal life and time taken out of my day to follow up where discovery should be keeping us in the loop, discovery should waiver the excess. I can't believe I have to tell you how to accommodate and fix a situation of bad customer service
SG
Sané Gouws's updateReviewer Update
26 Mar 2024, 12:53Don't think you are actually reading and responding with generic responses. Seems like that is how discovery operates. If you were actually readying with would have read that this terrible service has happened before! So you 'addressing internally' does not work! So how do you address client unsatisfaction and bad service, with pretty words?
The last time bad service like this happened I got compensated with my excess waived - so what is the difference in the situation?
The last time bad service like this happened I got compensated with my excess waived - so what is the difference in the situation?
SG
Sané Gouws's update26 Mar 2024, 12:53
Reviewer Update
Don't think you are actually reading and responding with generic responses. Seems like that is how discovery operates. If you were actually readying with would have read that this terrible service has happened before! So you 'addressing internally' does not work! So how do you address client unsatisfaction and bad service, with pretty words?
The last time bad service like this happened I got compensated with my excess waived - so what is the difference in the situation?
The last time bad service like this happened I got compensated with my excess waived - so what is the difference in the situation?
SG
Sané Gouws's updateReviewer Update
26 Mar 2024, 13:28I do not understand and my patience has run out with Discovery! So how will THIS situation of bad service be compensated?
I have been put out of the use of my car longer than what I should have and pretty words aren't going to fix the inconvenience cause
I have been put out of the use of my car longer than what I should have and pretty words aren't going to fix the inconvenience cause
SG
Sané Gouws's update26 Mar 2024, 13:28
Reviewer Update
I do not understand and my patience has run out with Discovery! So how will THIS situation of bad service be compensated?
I have been put out of the use of my car longer than what I should have and pretty words aren't going to fix the inconvenience cause
I have been put out of the use of my car longer than what I should have and pretty words aren't going to fix the inconvenience cause
SG
Sané Gouws's updateReviewer Update
26 Mar 2024, 13:43Another issue - lets see if you can help here. I got the invoice from the panel beater (again this info not coming directly from discovery) and it states that my excess is 8.5k but according to my product my excess is 5.5k. So tell me here discovery messes up again by not having good comms with their partners and therefore I am charged the incorrect amount (******* or not attentive to detail here?)
SG
Sané Gouws's update26 Mar 2024, 13:43
Reviewer Update
Another issue - lets see if you can help here. I got the invoice from the panel beater (again this info not coming directly from discovery) and it states that my excess is 8.5k but according to my product my excess is 5.5k. So tell me here discovery messes up again by not having good comms with their partners and therefore I am charged the incorrect amount (******* or not attentive to detail here?)
SG
Sané Gouws's updateReviewer Update
26 Mar 2024, 13:44Look at that my words get blurred out when you ask if some one is trying to take more money from you than what the policy states
SG
Sané Gouws's update26 Mar 2024, 13:44
Reviewer Update
Look at that my words get blurred out when you ask if some one is trying to take more money from you than what the policy states
SG
Sané Gouws's updateReviewer Update
26 Mar 2024, 14:37Honestly this is the worst services provided ever! I will be posting this everywhere. so people know not to do business with discovery insure. Their employees do not care nor delivery any form of good service
SG
Sané Gouws's update26 Mar 2024, 14:37
Reviewer Update
Honestly this is the worst services provided ever! I will be posting this everywhere. so people know not to do business with discovery insure. Their employees do not care nor delivery any form of good service