Query is outstanding for one month and a half

I have been trying to align my vehicle tracking device to my Vitality dashboard since the inception of my policy in 13th November. Now the Call centre is telling me that I must have the device is a car that is not the car on the policy nor has been registered in my name for the past 3 years otherwise I am liable for a penalty. All I need is for my trips to reflect on my dashboard yet the call centre is incapable of resolving this and is creating a bureaucratic nightmare of other issues that don't exist. Please can a human with a brain review all my emails to Discovery Insure as well as all the telephone conversations, come up with a solution before contacting me. I cannot bear to deal with another ridiculously incapable call centre person not repeat the issue as this has been pending for far too long!