Query about a request for a courtesy car
<p>I insured my car with Discovery Insure in 14 June 2017.</p> <p>On sunday the 2nd July 2017 my daughter who was driving my car was in involved in a minor accident. The guilty party was speeding while approaching 2 other cars infront, mine being infront of his. As he was speeding, two cars infront were slowing down as they were approaching a speed hump.</p> <p> As a result, because the guilty party's car was too close for him to stop when my daughter app**** the breaks at the speed hump, he smashed the rear side of my car. </p> <p>I reported the acident with Discovery but indicated that I will not claim the damages , instead the guilty party will settle it with his cover(he is also insured with discovery).</p> <p>Discovery requested that I take the car for assessment which I did. I was told by the panel beater that he will forward the results to discovery in the next 2-3 days. The panel beater indcated that I will have to bring the car sometime next week 7-11 July 2017 for repairs. They also indicated that it was going to take them up to 8 days to repair the car.</p> <p>I then inquired with Discovery regarding the provision of a courtesy car during that period since my job requires that I have my own transport.</p> <p>Discovery indicated that a hired car is only provided when a claim is processed through the insurer's policy. Since I also submitted a claim to Discovery but indicated that the damage will be paid by the guilty party . Discovery responded that they cannot assist me in that regard and that I should withdraw my claim , which I intend to do.</p> <p>My question is, why is it that I will not be provided with a courtesy car while my car is being fixed and the quilty party is to be offered a car when he caused the accident in the first place. It does not make sense to me that I am left stranded due to an incident which neither my daughter or I caused.</p> <p>I refered to the policy which was silent about those conditions and only indicated that I will be provided a courtesy car up to 30 days.</p> <p>It doesn't make sense to me . Can you assist me in terms of the law and my rights because it I do not understand.</p>
Thank you for taking my call.
As discussed, we unfortunately cannot offer car hire as you have opted to log a 3rd party claim, however the car hire benefit is available in the event that you have logged an insurable claim through your insurer.
Regards,
Sakhe
Discovery Insure
Thank you for taking my call.
As discussed, we unfortunately cannot offer car hire as you have opted to log a 3rd party claim, however the car hire benefit is available in the event that you have logged an insurable claim through your insurer.
Regards,
Sakhe
Discovery Insure
