Query

I'm really disappointed with the service I receive from Discovery insurance ...<br> I was involved in an accident on the 24Dec 2014 and the process and the repairs went smooth ..and collected the vehicle on the 22nd Jan 2015 .Upon inspection on collection ,I realised the grill and the badge had scratches and was not replaced ,which was SORTED LATER. <br> When I arrive at home I notice the was deep scratch on the rim as well as tyre damaged on the rear right wheel ,on the very same day later it was raining also notice the wipers where not working .<br> Reported the matter the following day ,assessor was arranged ,came and took a report and pictures advice I will be contacted in few days , which never happened....<br> Phone the call centre ,on the 8/01/15 spoke to Keneilwe advice will escalate the matter to the manager to no avail ,follow up again on the 24/02/15 spoke to Sharleen also promised to escalated to the manager up until today still waiting for feedback .<br> This makes me wonder is this the kind of service one should expect from the insurance <br> Unhappy client <br> Stephen <br>