Queries are UNANSWERED over email - your agents just don't care and don't deserve their jobs

<p>I recently joined Discovery insure and the tracker was installed a couple of days ago. I sent through an online query asking about the Smartphone application since it is not letting me log in only to receive a very UNHELPFUL reply from Thato Tsotetsi, telling me that if I wanted to use the smartphone app I should have asked for the smartphone app-enabled tracker. I'm sorry, but how the hell was I supposed to know this PRIOR to the installation?!? When my husband received his tracker, the app was automatically linked. </p> <p> </p> <p>I rep**** to her email asking how I am supposed to track my points and my trips to view each trip to see how my driving behavious is being calculated, and 3 days later I received another UNHELPFUL email from Shivan Naidoo, telling me that my reply was just a blank email, and that if I have any queries I must visit the website or call the call centre.</p> <p> </p> <p>VISITING THE WEBSITE DOES NOT HELP ME!!! There is NO information specific to my situation on the website at all, and when I phone the call centre number I sit on hold for 20 minutes. Please explain to me why there is no direct form of communication and why all of the agents that have responded to my mails clearly do not give a **** about my concerns or bother following up with me???</p> <p> </p> <p>I am a premium customer and I expect better service than this!</p> <p> </p> <p>SHOULD I TAKE MY BUSINESS BACK TO OUTSURANCE???</p> <p> </p>