PUTRID SERVICE!!!

On the 4th of Feb 2015 I had received notification that my Young adults reward card had been loaded with funds. At that point I had not even received such a card. I then contacted Discovery to find out if they could have this card delivered to me as I have not received it. They had told me that it takes approximately 3-4 weeks to have the card in my possession. 1 Month later the card was not delivered. I then followed up towards the end of March to find out about the delivery of this card and they had mentioned that they will reorder this card once more. Again in April I had not received my card. I then, as this was becoming a habit, called Discovery and I was asked to keep patient. I had still not received the card in the beginning of May. Thus I made my 3rd call to Discovery who once again asked me to remain patient as the card was ordered. Now on the 26th of May I called them for the 4th time and truly vented my frustration at the matter. I had escalated the matter to the Team leader at their call centre (Ashley) and demanded that they at least contact me the very next day with feedback on the matter. To date no response from Discovery. no card, no feedback = RANCID SERVICE!!!