1 reviews | Active since Jun 2012
Pushing Sales
Got a call from Discovery Insure, offering to change my insurance and provide me with a number of benefits. They put everything in the system and told me what my premiums would be. They wanted me to switch immediately, activate the policy they offered and cancel my current insurance. I’ve been with my current insurer for over 10 years and would not make a decision lightly over the phone. I wanted them to email me the documents so that I could read over everything, think about it and not make a rushed decision but they kept pushing me to make the decision on the spot saying they would send the documents in 24hrs but I need to activate and cancel my current insurance. I am a fan of Discovery so it was disappointing - the agent and manager were very friendly and gave good service but I felt that it was inappropriate to be pushed into making a decision immediately. I think agents need to be given more training to listen to what the customer is saying instead of pushing their own agenda.
Please accept our heartfelt apologies for any difficulty or trouble we have caused you.
Our team will be in touch to address your concerns.
Regards
Discovery Insure
Best regards,
Please accept our heartfelt apologies for any difficulty or trouble we have caused you.
Our team will be in touch to address your concerns.
Regards
Discovery Insure
Best regards,
Thank you again for bringing this to our attention. Kindly provide your ID number as well as the number you were contacted on so we can investigate your concerns. Also, if possible, all the information related to the call, date, approximate time, phone number we called you on and the name of the consultant please. We'd like to trace the call you mentioned and use your feedback and suggestions for training purposes.
Kind regards
Discovery Insure
Best regards,
Thank you again for bringing this to our attention. Kindly provide your ID number as well as the number you were contacted on so we can investigate your concerns. Also, if possible, all the information related to the call, date, approximate time, phone number we called you on and the name of the consultant please. We'd like to trace the call you mentioned and use your feedback and suggestions for training purposes.
Kind regards
Discovery Insure
Best regards,
My intention is not to get anyone in trouble, the telephone manner was good but I felt pushed and the more I said no, the more I was pushed. This may work on some of your customers but I don’t think it’s the right way to do business.
Many thanks,
Chantelle
My intention is not to get anyone in trouble, the telephone manner was good but I felt pushed and the more I said no, the more I was pushed. This may work on some of your customers but I don’t think it’s the right way to do business.
Many thanks,
Chantelle
Thank you so much for the information and not to worry, you're not getting anyone in trouble. We love to receive all types of feedback, positive and negative as it allows us to identify what we're doing well as well as training gaps and areas of improvement. The information you've provided will allow us to trace the call and provide coaching to the sales consultant. It will also allow our trainers to know which areas to focus on when training consultants on how to conduct themselves on calls and accept a person's decision, even if it doesn't go their way.
Thank you again for your feedback, we truly appreciate it.
Kind regards
Discovery Insure
Best regards,
Thank you so much for the information and not to worry, you're not getting anyone in trouble. We love to receive all types of feedback, positive and negative as it allows us to identify what we're doing well as well as training gaps and areas of improvement. The information you've provided will allow us to trace the call and provide coaching to the sales consultant. It will also allow our trainers to know which areas to focus on when training consultants on how to conduct themselves on calls and accept a person's decision, even if it doesn't go their way.
Thank you again for your feedback, we truly appreciate it.
Kind regards
Discovery Insure
Best regards,