Purple Discovery Insure

Not sure what has changed at Insure but it has gone form great to shocking - No call / correspondence form the claim handler No answer at the given number Have to phone and follow up constantly Paid an amount which was less than half of the value of the item damaged - no consulattion as to what model it was ; so just paid out on bottom of the range ; so I had to send them a screenshot of what it was worth ! Paid out with no acceptance of the claim by myself Have changed to Old Mutual ....