Punished for Not Claiming

I am extremely disappointed with Discovery Insure. Last year I raised concerns about a substantial increase in my premium and was offered no assistance or meaningful alternative. This year, I have once again been hit with an 18% increase. This is for a single vehicle that is 13 years old, and I have not had a single claim in the past two years. As a loyal customer with a good claims record, I see no justification for such a significant increase. It feels as though customer loyalty and responsible driving are not being rewarded. Instead, long-standing customers are expected to absorb excessive annual increases without any consideration of their individual circumstances. If Discovery Insure cannot provide affordable cover for ordinary South Africans with a clean claims history, they should be upfront about it rather than continually increasing premiums while expecting customers to simply accept it.