TH
Taznah H
1 reviews | Active since Aug 2012
08 Jul 2020, 08:08
Punished for Covid 19
Our Fuel rewards have decreased significantly since lockdown and no changes to rules have been communicate that we will now only get rewarded for fuel we put into our fuels from now on. My June cash back is way less than I have ever received but I am sitting with two vehicles in my yard with filled up tanks. I am use receiving almost R900 every month for my vehicles together and now I have to settle for less than R500. This is unaccepted. I also do not receive my premium discount as promised so please tell me why I am being punished for Covid 19 if I have been enjoying these rewards for years with you. if this is the type of service I will be getting in this uncertain times than I might as well cancel and start looking for a company that will value its clients instead.
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Replies (4)
Discovery Insure's replyOfficial
08 Jul 2020, 10:38Good day Christopher Thank you for your comment. Discovery Insure is constantly innovating and aims to bring you new and exciting benefits to improve your Discovery Insure Plan and make sure that we meet your needs. Correspondence has emailed to you as early as 29-05-2020 communicating changes to your plan. ( Kindly check inbox ) In our response to the pandemic, we have introduced the Dynamic Distance Cash Back. What it entails… We will apply the Dynamic Distance cash back to clients' premiums from their May 2020 premium and it will be paid during the various COVID 19stages ****il we revert to the usual pre COVID level, or until December 2020, whichever comes first). The logic behind this approach is purely risk based and is derived from the telematics stats we have based on driving behavior.Clients who drive between 250km-499 Km will also enjoy this benefit and receive up to 15%. This is not just for clients who only do 0 km-249Km during this lock down and receive the 25% discount. Furthermore, We have revised and have introduced the Vitality Drive 2.O which will see you engage better and earn greater rewards. In May we credited you with a Covid-19 discount and have noted that your recent cash back paid in June is within the +/-R850 range. Please visit www.discovery.co.za for more information. RegardsDiscovery Insure
Discovery Insure's reply08 Jul 2020, 10:38
Official
Good day Christopher Thank you for your comment. Discovery Insure is constantly innovating and aims to bring you new and exciting benefits to improve your Discovery Insure Plan and make sure that we meet your needs. Correspondence has emailed to you as early as 29-05-2020 communicating changes to your plan. ( Kindly check inbox ) In our response to the pandemic, we have introduced the Dynamic Distance Cash Back. What it entails… We will apply the Dynamic Distance cash back to clients' premiums from their May 2020 premium and it will be paid during the various COVID 19stages ****il we revert to the usual pre COVID level, or until December 2020, whichever comes first). The logic behind this approach is purely risk based and is derived from the telematics stats we have based on driving behavior.Clients who drive between 250km-499 Km will also enjoy this benefit and receive up to 15%. This is not just for clients who only do 0 km-249Km during this lock down and receive the 25% discount. Furthermore, We have revised and have introduced the Vitality Drive 2.O which will see you engage better and earn greater rewards. In May we credited you with a Covid-19 discount and have noted that your recent cash back paid in June is within the +/-R850 range. Please visit www.discovery.co.za for more information. RegardsDiscovery Insure
TH
Taznah H's updateReviewer Update
08 Jul 2020, 10:51Good day
I am well aware of the emails and I checked. I do not appreciate your sarcastic reply on what you think you know about knowledge when it comes to the communication. Please check my rewards for June as well as my premium discount and verify the current status on the changes you have made. It's almost in the middle on month, you should be aware of the drastic drop in rewards to me.
Maybe if you had taken time to value your client and called to explain in proper respectful way maybe there would not be so much confusion. Nowhere in your communication did you stipulate that your new approach will replace the old one to better assist the business as well as your clients.
You exist because of us and we are all in unknown territory so please check your communication well before you proceed with your lecture of excellence when keep your clients informed.
Regards
Taznah
I am well aware of the emails and I checked. I do not appreciate your sarcastic reply on what you think you know about knowledge when it comes to the communication. Please check my rewards for June as well as my premium discount and verify the current status on the changes you have made. It's almost in the middle on month, you should be aware of the drastic drop in rewards to me.
Maybe if you had taken time to value your client and called to explain in proper respectful way maybe there would not be so much confusion. Nowhere in your communication did you stipulate that your new approach will replace the old one to better assist the business as well as your clients.
You exist because of us and we are all in unknown territory so please check your communication well before you proceed with your lecture of excellence when keep your clients informed.
Regards
Taznah
TH
Taznah H's update08 Jul 2020, 10:51
Reviewer Update
Good day
I am well aware of the emails and I checked. I do not appreciate your sarcastic reply on what you think you know about knowledge when it comes to the communication. Please check my rewards for June as well as my premium discount and verify the current status on the changes you have made. It's almost in the middle on month, you should be aware of the drastic drop in rewards to me.
Maybe if you had taken time to value your client and called to explain in proper respectful way maybe there would not be so much confusion. Nowhere in your communication did you stipulate that your new approach will replace the old one to better assist the business as well as your clients.
You exist because of us and we are all in unknown territory so please check your communication well before you proceed with your lecture of excellence when keep your clients informed.
Regards
Taznah
I am well aware of the emails and I checked. I do not appreciate your sarcastic reply on what you think you know about knowledge when it comes to the communication. Please check my rewards for June as well as my premium discount and verify the current status on the changes you have made. It's almost in the middle on month, you should be aware of the drastic drop in rewards to me.
Maybe if you had taken time to value your client and called to explain in proper respectful way maybe there would not be so much confusion. Nowhere in your communication did you stipulate that your new approach will replace the old one to better assist the business as well as your clients.
You exist because of us and we are all in unknown territory so please check your communication well before you proceed with your lecture of excellence when keep your clients informed.
Regards
Taznah
TH
Taznah H's updateReviewer Update
08 Jul 2020, 10:53Please also note that the June that you are referring to is for May rewards and the june i am actually referring to is the payment that is due to me now.
TH
Taznah H's update08 Jul 2020, 10:53
Reviewer Update
Please also note that the June that you are referring to is for May rewards and the june i am actually referring to is the payment that is due to me now.
Discovery Insure's replyOfficial
08 Jul 2020, 11:39Good day
A representative will get in touch with you in due course.
Regards
Discovery Insure
A representative will get in touch with you in due course.
Regards
Discovery Insure
Discovery Insure's reply08 Jul 2020, 11:39
Official
Good day
A representative will get in touch with you in due course.
Regards
Discovery Insure
A representative will get in touch with you in due course.
Regards
Discovery Insure