Prompt response to query

Donovan quickly attended to the signal sent from my transponder when changing. Instead of having to deal with call centre and having to explain that I'm changing transponders, he got in touch with the call centre, explained the issue and put me through.<br> <br> Details were updated instantly and then Donovan followed up with a call confirming that they were receiving a a signal from the new transponder<br> <br> Good service like this is really appreciated these days. Well done.