Professional and human

I had an unusual request to arrange, and I have had a lot of experience with other call centers that make you wait in long musical queues and then connect you to agents that never stray off preaut****d scripts.<br> <br> Discovery took my call immediately, connected me to Berlina Hartheem, who was refreshingly professional. She immediately understood what I needed to have done, and took me through it quickly, although the procedure meant a separate phone call and contacting a company outside of Discovery.<br> <br> Thank you for letting us talk to such well-trained, capable agents, Discovery. Berlina made my day - she was even a very sharp wit.