DR
Dorienne R
1 reviews | Active since Dec 2012
18 Jan 2022, 21:24
Problems with sensor - what is the use???
My sensor (which is not a tracking device) stopped working in December. Or so I thought. Replaced it and it is still not recording my trips. Phoned Discovery a few times and the only thing they keep telling me is that I am force-closing the app. Best part is I still have the same phone and have never opened the app while I drive.
The app further states “perfect day” then I am only rewarded 18/25 points.
The last time I phoned the consultant said someone will phone me. I am still waiting.
So over Discovery and their poor service and tricks.
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Replies (1)0
Replies (1)Discovery Insure's replyOfficial
19 Jan 2022, 08:55Good day Dorienne R
Thank you for raising your concerns.
We have since escalated the matter to our specialist team for a resolution.
Regards
Discovery Insure
Thank you for raising your concerns.
We have since escalated the matter to our specialist team for a resolution.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply19 Jan 2022, 08:55
Official
Good day Dorienne R
Thank you for raising your concerns.
We have since escalated the matter to our specialist team for a resolution.
Regards
Discovery Insure
Thank you for raising your concerns.
We have since escalated the matter to our specialist team for a resolution.
Regards
Discovery Insure
Best regards,
