DR
Dorienne R

1 reviews | Active since Dec 2012

18 Jan 2022, 21:24

Problems with sensor - what is the use???

My sensor (which is not a tracking device) stopped working in December. Or so I thought. Replaced it and it is still not recording my trips. Phoned Discovery a few times and the only thing they keep telling me is that I am force-closing the app. Best part is I still have the same phone and have never opened the app while I drive.

The app further states “perfect day” then I am only rewarded 18/25 points.

The last time I phoned the consultant said someone will phone me. I am still waiting.

So over Discovery and their poor service and tricks.

0
Replies (1)
Discovery Insure
Discovery Insure's reply19 Jan 2022, 08:55
Official
Good day Dorienne R 

Thank you for raising your concerns.

We have since escalated the matter to our specialist team for a resolution.

Regards
Discovery Insure


Best regards,