Problems with Discovery.

I could not be more unsatisfied with this insurance company, a one-star rating is too high for what I’m experiencing. Six – seven months ago I decided to apply for insurance at Discovery. I was promised to receive the best service, but instead it is a constant struggle to firstly – have no one who replies to my phone calls, texts or emails and when they do, they would take days to assist me with the problem. Secondly - I’m still waiting for Discovery to give me all my details for my car tracker and where I should install this car tracker. The claims administrator (Samukelo Mazibuko) is supposed to advise me with this information. I’ve mailed Samukelo Mazibuko countless times about my concerns and problems! I still don’t have the car tracker in my vehicle, which means it’s in the garage, because if I’m involved in a car accident, Discovery won’t cover the damage. But if Samukelo Mazibuko or anyone else can do their job, I would be able to drive my car. This is not the only inconvenience I’m experiencing, some of my property was ****** in February and after I’ve followed all their requests and instructions, I’m still waiting for Samukelo Mazibuko to phone me and help me to claim for this damages! He would send me emails with a time and date in regards with when he would phone me, but then when the time comes no one phones. Some days I had to cancel meetings with some of my clients due to a scheduled phone call with Samukelo Mazibuko, he would make up excuses hours after he missed one of his own scheduled phone calls with me! Some days I wonder if Samukelo Mazibuko is on permanent holiday. I’m paying for an insurance company that doesn’t want to insure me! I’ve paid my insurance cover each month in full, why should I beg for not just excellent service but for any service? This is unexcitable!