Problem to process claim, lack of communicatio

My car was in an accident on 2015-05-24. I received prompt response just after the accident and was really impressed by the support that the call centre gave me, calling me frequently and making sure I am safe. Unfortunately my claim did not go as positive as the support! My case manager, Nombulelo Rampisham, send me an email on the 28th of May, advising me that Discovery is still awaiting the assessment report. On the 8th of June I received an email to inform me Discovery is investigating my previous insurance claims. On the 12th of June I received an email to confirm authorisation has been given. Only on the 18th of June I received an email from he panel beaters to confirm they received authorization from Discovery. My one month period of care hire was finished on the 24th of June, with no work even started on my car! I am disappointed at the service I received. It took the case manager more than 20 days to authorise the claim. Now I am without transport. I have been trying to get hold of Nombulelo, several times telephonically, without success. Claim number 907535