wJ
wesley J
1 reviews | Active since Aug 2012
24 Mar 2020, 13:18
Price Gauging during a Global Pandemic
Attention Supervisor / Management. I have been a loyal Discovery client for many many years.I am totally disgusted by the Price Gauging I just witnessed by yourself with regards to corona virus and the Lockdown thats about to happen.
I called Discovery weeks ago to change my address for my household contents as I am moving. I was meant to move on the 1st April 2020.
My schedule quote / pricing is about R2680 per month for Property (Roosevelt road) household contents (Nirvana Way) and a vehicle. Due to the Lockdown, I need to move urgently on the 26th March. - I asked Discovery to amend the coverage a few days earlier! from 1st April to 26th March. - I WAS REQUOTED R3000 PER MONTH. - So Now My contents are not covered for 7 days due to Discovery's greed. As soon as the dust settles with this pandemic, I will move my insurance permanently. Shame on you.
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Replies (1)wJ
wesley J's updateReviewer Update
06 May 2020, 09:09This was a private response by Discovery:
"Thank you for raising your concerns around the premium.
Whilst we appreciate your dissatisfaction, we took a look at your profile in line with the risk at hand.
On the vehicle section we are sitting at 115%,* (I claimed for 1 tiny dent on a door) then on the building at 156%. *( Garage door failure) While on the portable possessions section at 59%. *(One cracked cell phone screen)
We note that the loss ratio in the last 12 months is not in favour for us to consider the possibility of a discount at his stage.
The overall loss ratio we are sitting at is a total of 241%.
We are unable to meet your request and the policy is about to undergo a review in May 2020.
Discovery Insure will always endeavour to retain its clients by all means and based on merit.
Lets re-assess again in the next 12 months.
Regards
Discovery Insure"
___________________________________________________________________________________________________
This is my Reply back:
"Your ratios are bull****.
I claimed for:
1) phone screen
2) dent on car
3) garage door failure.
That's what you are there for. And its within reason.
Anyway, I've found another insurer with better cover at a cheaper rate. Once confirmed cover from tomorrow I will be closing my account with you."
__________________________________________________________________________________________________
Further to that:
1) I was not asking for a discount!
2) I was moving home and submitted a change of address!
3) You sent a new policy schedule with a 20% increase for a change of cover of an address!!
How do you not see the ********ity in that?
And an insurance company should cover a person for reasonable claims without penalizing the insured...
Shocking!
I have officially moved my Insurance so Im more than happy right now.
"Thank you for raising your concerns around the premium.
Whilst we appreciate your dissatisfaction, we took a look at your profile in line with the risk at hand.
On the vehicle section we are sitting at 115%,* (I claimed for 1 tiny dent on a door) then on the building at 156%. *( Garage door failure) While on the portable possessions section at 59%. *(One cracked cell phone screen)
We note that the loss ratio in the last 12 months is not in favour for us to consider the possibility of a discount at his stage.
The overall loss ratio we are sitting at is a total of 241%.
We are unable to meet your request and the policy is about to undergo a review in May 2020.
Discovery Insure will always endeavour to retain its clients by all means and based on merit.
Lets re-assess again in the next 12 months.
Regards
Discovery Insure"
___________________________________________________________________________________________________
This is my Reply back:
"Your ratios are bull****.
I claimed for:
1) phone screen
2) dent on car
3) garage door failure.
That's what you are there for. And its within reason.
Anyway, I've found another insurer with better cover at a cheaper rate. Once confirmed cover from tomorrow I will be closing my account with you."
__________________________________________________________________________________________________
Further to that:
1) I was not asking for a discount!
2) I was moving home and submitted a change of address!
3) You sent a new policy schedule with a 20% increase for a change of cover of an address!!
How do you not see the ********ity in that?
And an insurance company should cover a person for reasonable claims without penalizing the insured...
Shocking!
I have officially moved my Insurance so Im more than happy right now.
wJ
wesley J's update06 May 2020, 09:09
Reviewer Update
This was a private response by Discovery:
"Thank you for raising your concerns around the premium.
Whilst we appreciate your dissatisfaction, we took a look at your profile in line with the risk at hand.
On the vehicle section we are sitting at 115%,* (I claimed for 1 tiny dent on a door) then on the building at 156%. *( Garage door failure) While on the portable possessions section at 59%. *(One cracked cell phone screen)
We note that the loss ratio in the last 12 months is not in favour for us to consider the possibility of a discount at his stage.
The overall loss ratio we are sitting at is a total of 241%.
We are unable to meet your request and the policy is about to undergo a review in May 2020.
Discovery Insure will always endeavour to retain its clients by all means and based on merit.
Lets re-assess again in the next 12 months.
Regards
Discovery Insure"
___________________________________________________________________________________________________
This is my Reply back:
"Your ratios are bull****.
I claimed for:
1) phone screen
2) dent on car
3) garage door failure.
That's what you are there for. And its within reason.
Anyway, I've found another insurer with better cover at a cheaper rate. Once confirmed cover from tomorrow I will be closing my account with you."
__________________________________________________________________________________________________
Further to that:
1) I was not asking for a discount!
2) I was moving home and submitted a change of address!
3) You sent a new policy schedule with a 20% increase for a change of cover of an address!!
How do you not see the ********ity in that?
And an insurance company should cover a person for reasonable claims without penalizing the insured...
Shocking!
I have officially moved my Insurance so Im more than happy right now.
"Thank you for raising your concerns around the premium.
Whilst we appreciate your dissatisfaction, we took a look at your profile in line with the risk at hand.
On the vehicle section we are sitting at 115%,* (I claimed for 1 tiny dent on a door) then on the building at 156%. *( Garage door failure) While on the portable possessions section at 59%. *(One cracked cell phone screen)
We note that the loss ratio in the last 12 months is not in favour for us to consider the possibility of a discount at his stage.
The overall loss ratio we are sitting at is a total of 241%.
We are unable to meet your request and the policy is about to undergo a review in May 2020.
Discovery Insure will always endeavour to retain its clients by all means and based on merit.
Lets re-assess again in the next 12 months.
Regards
Discovery Insure"
___________________________________________________________________________________________________
This is my Reply back:
"Your ratios are bull****.
I claimed for:
1) phone screen
2) dent on car
3) garage door failure.
That's what you are there for. And its within reason.
Anyway, I've found another insurer with better cover at a cheaper rate. Once confirmed cover from tomorrow I will be closing my account with you."
__________________________________________________________________________________________________
Further to that:
1) I was not asking for a discount!
2) I was moving home and submitted a change of address!
3) You sent a new policy schedule with a 20% increase for a change of cover of an address!!
How do you not see the ********ity in that?
And an insurance company should cover a person for reasonable claims without penalizing the insured...
Shocking!
I have officially moved my Insurance so Im more than happy right now.