MK
Mogamat K
1 reviews | Active since Jul 2010
26 Nov 2019, 15:28
premiums a ripoff
For past 2 years I have questioned my premium on a 2010 car. Discovery could not explain.
Imagine my shock when in testing the market, premiums were less than half yet I provided fully my claims history (non-existent for cars).
Discovery Insure benefits are certainly not free. You pay for it.
Helpful (0)
Replies (7)0
Replies (7)
Discovery Insure's replyOfficial
26 Nov 2019, 17:11Good day Mogamat,
Trust you are well, Please receive acknowledgement of complaint sent. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your complaint. The complaint has been escalated to the relevant team manager to address your concerns raised. The moment feedback is available they will revert back to you. Our sincere apologies on the service received thus far.
Please feel free to let us know should you have any further concerns.
Regards
Discovery Insure
Trust you are well, Please receive acknowledgement of complaint sent. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your complaint. The complaint has been escalated to the relevant team manager to address your concerns raised. The moment feedback is available they will revert back to you. Our sincere apologies on the service received thus far.
Please feel free to let us know should you have any further concerns.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply26 Nov 2019, 17:11
Official
Good day Mogamat,
Trust you are well, Please receive acknowledgement of complaint sent. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your complaint. The complaint has been escalated to the relevant team manager to address your concerns raised. The moment feedback is available they will revert back to you. Our sincere apologies on the service received thus far.
Please feel free to let us know should you have any further concerns.
Regards
Discovery Insure
Trust you are well, Please receive acknowledgement of complaint sent. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your complaint. The complaint has been escalated to the relevant team manager to address your concerns raised. The moment feedback is available they will revert back to you. Our sincere apologies on the service received thus far.
Please feel free to let us know should you have any further concerns.
Regards
Discovery Insure
Best regards,
MK
Mogamat K's updateReviewer Update
26 Nov 2019, 17:21Thanks but called to ask for an explanation and I was told that retentions were aware but could not assist. I have moved car to Naked (Hollard) from 1 December and scheduled removal of dq on Thursday.
MK
Mogamat K's update26 Nov 2019, 17:21
Reviewer Update
Thanks but called to ask for an explanation and I was told that retentions were aware but could not assist. I have moved car to Naked (Hollard) from 1 December and scheduled removal of dq on Thursday.
MK
Mogamat K's updateReviewer Update
27 Nov 2019, 07:27I will delay my cancellation until 15 Dec to see what happens as I am still curious what the reasoning is.
MK
Mogamat K's update27 Nov 2019, 07:27
Reviewer Update
I will delay my cancellation until 15 Dec to see what happens as I am still curious what the reasoning is.
Discovery Insure's replyOfficial
27 Nov 2019, 10:22Good day Mogamat
Please note that a representative has made several attempts to reach you with no avail.
Further communication has been sent to you directly.
Regards
Discovery Insure
Please note that a representative has made several attempts to reach you with no avail.
Further communication has been sent to you directly.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply27 Nov 2019, 10:22
Official
Good day Mogamat
Please note that a representative has made several attempts to reach you with no avail.
Further communication has been sent to you directly.
Regards
Discovery Insure
Please note that a representative has made several attempts to reach you with no avail.
Further communication has been sent to you directly.
Regards
Discovery Insure
Best regards,
MK
Mogamat K's updateReviewer Update
28 Nov 2019, 06:37No communication other than a link to insurance schedule?
MK
Mogamat K's update28 Nov 2019, 06:37
Reviewer Update
No communication other than a link to insurance schedule?
MK
Mogamat K's updateReviewer Update
29 Nov 2019, 20:46Still no response. Guess I need to proceed to Naked Insurance or Outsurabce or PPS and save 50% on my premium.
Claims in public that responded but nothing. Checked my spam, so nope didnt miss anything.
Claims in public that responded but nothing. Checked my spam, so nope didnt miss anything.
MK
Mogamat K's update29 Nov 2019, 20:46
Reviewer Update
Still no response. Guess I need to proceed to Naked Insurance or Outsurabce or PPS and save 50% on my premium.
Claims in public that responded but nothing. Checked my spam, so nope didnt miss anything.
Claims in public that responded but nothing. Checked my spam, so nope didnt miss anything.
MK
Mogamat K's updateReviewer Update
29 Dec 2019, 10:01And a month later ... nothing.
MK
Mogamat K's update29 Dec 2019, 10:01
Reviewer Update
And a month later ... nothing.