Premium review

I have an existing policy with Discovery Insure, when I took it last year April I was told it would be reviewed after a year, but to my surprise, I've only received an email informing me that my premium will actually be going up.. I decided to call them today, and the consultant who was assisting me by the name of Anna from services, advised that they're currently experiencing a system issue and therefore cannot pull up my profile but will definitely call me back once it's up.. but the system cannot be offline for more than 3hrs now and when I call them again, I had to wait for over 20min on the line waiting for the next available consultant.

I guess it's time I moved to another insurance.