Premium Query

I phoned Discovery Insure on the 12/05/2015 and spoke to a lady and told her to review my monthly premium as I got a better offer from my bank. She told me she will log it with the billing department. Thursday the 14/05/2014, I phoned them to follow up and spoke to 2 consultants, who told me they will look into the request and phone me back, which never happened. After 5 hours of waiting, feeling irate and frustrated, I phoned again to cancel my insurance, they transfered me to Yvonne. She was very polite and friendly and ask me why i want to cancel.She apologised and calmed me down i explained to her and she told me she will assist me immediately on phone. After a couple of minutes, she told me that my premiums was reduced. It was better then what my bank offered me. She acted very professional. It's people like Yvonne, that is an asset to Discovery, without her, Discovery would have lost another client.