GC
Gary C

1 reviews | Active since Oct 2016

08 Jun 2017, 09:49

Premium overcharges

<p>I purchased a new Mercedez SL63 and asked Discovery to quote me on insurance They asked for the vehicle invoice, dealership contact details and vehicvle registration I accepted the quotation and received a policy showing that the vehicle was insured for "retail value" It did not state the amount insured A year later I have discoverd that the vehicle was over-insuyred by R500 000 and the premiums accordinly over-charged This is because there was a shape-change and Discovery assumed I had the new model Discovery has admitted the error and adjusted the premium They refuse to refund me the overcharges over the past year as I did not clearly identify the model to them As if the vehicle invoice and registration is not enough? In addition how is one to know therer is an error if the polciy does not indicate the value? I am referring this matter to the ombudsman Shocking though that they dont take responsibility for their error They would rather lose the roughly R6000 a month I pay for car, house and householders I will update here with the omdudmans response</p>

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Replies (2)
Discovery Insure
Discovery Insure's reply08 Jun 2017, 12:10
Official

Dear Gary

Thanks for raising your concerns with us. We apologize for the frustrations caused.

We have made the changes as per our discussion and confirmed by email, thank you for talking to us.

Regards

Thabani

GC
Gary C's update08 Jun 2017, 12:12
Reviewer Update

Thanks Thabani for your prompt and professional response I am glad this could be amicably resolved

Kind regards

Gary