MM
Martha M
1 reviews | Active since Aug 2011
22 Jun 2015, 10:45
Premium increased without my knowledge
I am sitting here for the second time writing a complaint on Hello Peter for Discovery Insure - and I have only been with this company for 2 months, So that means one complaint every month. I cannot understand how pathetic an insurance company can be.<br> <br> When I took out the policy and explicitly mentioned that I have a secondary driver, however I did not have the ID number of the person at the time. When I called in later to provide the ID, suddenly the premium changes. The worst I only see it when I get debited.<br> <br> I have logged and sent so many email - and to day no one has helped. I am convinced that moving to this insurance was a mistake.
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Replies (1)Discovery Insure's replyOfficial
22 Jun 2015, 12:08Hello just_ice,
Thank you for taking our call today.
Please accept our sincerest apologies for yet another incident.
We have corrected the policy and sent you the updated, and correct, policy schedule.
The credit will be used to off-set on your next premium.
Regards,
Mpho
Discovery Insure
Thank you for taking our call today.
Please accept our sincerest apologies for yet another incident.
We have corrected the policy and sent you the updated, and correct, policy schedule.
The credit will be used to off-set on your next premium.
Regards,
Mpho
Discovery Insure
Best regards,
Discovery Insure's reply22 Jun 2015, 12:08
Official
Hello just_ice,
Thank you for taking our call today.
Please accept our sincerest apologies for yet another incident.
We have corrected the policy and sent you the updated, and correct, policy schedule.
The credit will be used to off-set on your next premium.
Regards,
Mpho
Discovery Insure
Thank you for taking our call today.
Please accept our sincerest apologies for yet another incident.
We have corrected the policy and sent you the updated, and correct, policy schedule.
The credit will be used to off-set on your next premium.
Regards,
Mpho
Discovery Insure
Best regards,
