Premium increase of R600 with no communication

I am extremely disappointed with the service I have received from Discovery Insurance.

In April 2025, I took out an insurance policy with an agreed monthly premium of R2,025. What was never properly explained to me during the sign-up process was that an additional R75 would also be charged monthly for a financial advisor fee.

I accepted this because I only noticed it later, however the real issue started this year.

On 24 April 2026, Discovery debited R2,237 from my account. The very next day, another R300+ was deducted. Then in May 2026, they debited a shocking R2,647 from my account.

I immediately contacted Discovery to ask why my premiums had increased so drastically without my knowledge. I was then informed that they had sent me an “anniversary email” on 23 March 2026 notifying me of the increase.

I went back to review the email, and nowhere in the body of the email was there any clear mention of a premium increase of nearly R600. The email simply thanked me for being a client and stated that my updated schedule could be found in my documents.

How is a customer expected to assume there is such a significant increase hidden in attached documents when the actual email itself does not clearly communicate it?

A premium increase of this magnitude should be clearly disclosed and transparently communicated not buried in policy documents that most customers would reasonably assume are routine annual updates.

Had I not checked my bank statement carefully, I would never have noticed these deductions.

What is most disappointing is the lack of accountability when I raised my concerns. Instead of acknowledging that the communication was unclear, I was simply told that they had already “informed” me.

After only a year with Discovery Insurance, this has honestly been one of the worst customer experiences I have had. I am frustrated, disappointed, and deeply unhappy with how this matter has been handled.

I will also be sharing my experience on social media and informing others about what happened to me so that they can pay close attention to their own policies and deductions.