GS
Gurswin S
1 reviews | Active since Jan 2023
19 Jan 2023, 13:02
Power surge claim
So I claimed for my fridge and spoiled content after my compressor burn out due to power surge on 9 Jan 2023 and is still waiting on the repair and payment off the spoiled food to be approved almost 2 weeks later. When you don't pay your premium then you don't have cover but when you claim they take there own time. I will never recommend anyone to join Discovery insurance.
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Gurswin S's updateReviewer Update
19 Jan 2023, 14:43I can't understand why I was told on Tuesday that the repair was approved and the tech will make contact with me and still I'm waiting. 2 week and there is no urgency on this matter. I hope that after the first assignment agent did not even come to assess the fridge but said that it was due to wear and tear and now the second assignment agent came to chech that it was really power surge that this will be resolved better, but yet I'm still waiting. And now you paying me for half off the contents after I send a mail saying that the amount was wrong. Discovery you dropped the ball on me. Bad service overall
GS
Gurswin S's update19 Jan 2023, 14:43
Reviewer Update
I can't understand why I was told on Tuesday that the repair was approved and the tech will make contact with me and still I'm waiting. 2 week and there is no urgency on this matter. I hope that after the first assignment agent did not even come to assess the fridge but said that it was due to wear and tear and now the second assignment agent came to chech that it was really power surge that this will be resolved better, but yet I'm still waiting. And now you paying me for half off the contents after I send a mail saying that the amount was wrong. Discovery you dropped the ball on me. Bad service overall