Potential ***** and lying

After my vehicle was in an accident it took 3 phone calls to this company to locate the vehicle and get an assessor out: an sms confirmed where my vehicle was and it being assessed. 3 days later and another phone call revealed the assessment was cancelled as my vehicle could not be located anymore and the insurer had no clue where it was - 10 days after the incident the insurance had **** that they knew where the vehicle was and that it was being assessed… the vehicle was in a completely different location to where it was said to be. Worst service in the history of insurance and unbelievable amount of lying and false information.