AS
Ayesha S

1 reviews | Active since Mar 2009

09 Mar 2017, 17:32

Portable Posession Claim Still Pending and no feedback

<p>I claimed for A damaged phone, it was repaired with **** parts, still had the display damage and is loose on the side and was not fitted properly when receieved, when i questioned this , i was advised that they cannot use original parts, my phone should be replaced in its original form, the most pathetic thinmg is that i have emailed more than 11 times and KElebogile Bezu doesent respond , even when you phone for her a million times, such poor service and im considered a VIP client!</p>

0
Replies (4)
AS
Ayesha S's update09 Mar 2017, 17:36
Reviewer Update

This Claim Started in December 2016 By the Way!!!

Discovery Insure
Discovery Insure's reply13 Mar 2017, 16:08
Official

Thank you taking my call.

As discussed I would appreciate the email notification pertaining to your claim so that I may investigate your concerns.

Regards,

Sakhe

Discovery Insure

AS
Ayesha S's update15 Mar 2017, 08:24
Reviewer Update

Still waiting for Feedback ??

Discovery Insure
Discovery Insure's reply15 Mar 2017, 11:46
Official

Our claims team are still busy with this claim issue, it has also been referred to our procurement team to further advise.

Feedback is going to be provided during the course of the day.